I nearly died from a heart attack. I was doing some research for my work, and realised weird popups in my browsers, and having issues to access some websites.
I knew it was malware, but on my Mac??? Anyway I told myself there must be a way. I need my laptop to function properly so that I can work. I quickly googled for Apple’s helpdesk number, called them up.
I kept praying this call will help me fix my problem. I can’t remember the name of the lady who helped me, but she has been most patient and helpful. My machine is quite old, although running on SSD, but it’s still quite slow.
She guided me through each step, to restarting my Mac in safe mode, downloading the malware removal software, and ultimately solving my problem. Although the call was around 15 minutes, but it felt like forever to me!
I’ve always taken Mac’s stability for granted. “Aiyah, you don’t get attacked by viruses on Mac.”, but it happened. No matter how reliable one product is, it will always welcome detractors. Before my MacbookAir, I have had 2 other laptops, fully loaded with different types of antivirus softwares. However there were still attacked from time to time. Each operation to remove the bugs and rebooting the machine was a NIGHTMARE. Sometimes I even had to send my laptop to the shop for repair, and I would be handicapped for a few days. So when I tried to use my Mac after removing the malware, and it worked, it was a HUGE relief! I would have given her a BEAR HUG if she was next to me!
This is my first heart attack incident with Mac, and I hope it won’t happen again.
I am curious about how Mac gets attacked by malware, can anyone enlighten me?